Terms and Condition

Unless otherwise stated in writing, the terms and conditions listed in this page shall be applied to any purchases made on thebudboxsg.com. In the event where inconsistency is found between the T&Cs and other printed/written documents between any parties, the terms and conditions listed in this page will supersede.

Delivery

The Bud Box offers Free Same Day Delivery Island-wide* from 10am to 3pm, 1pm to 5pm and 5pm to 10pm on Weekdays/Saturdays, and 10am to 5pm on Sundays/PHs with exceptions on Valentine's Day Period and Mother's Day period.

*We do not deliver to these restricted areas for free and we reserve the right to refuse an order to an invalid delivery location. Should customers need their flowers to be delivered to the restricted areas listed below, a top up is required and customers should select the extended delivery zone shipping method during check out. In the event where an online order is made to a restricted delivery zone and "free delivery" was selected, The Bud Box reserves the rights to withhold the delivery until full payment is made OR if an alternate address is provided.

  • Tuas
  • All Army Camps
  • Jurong Island
  • Changi Airport
  • Sentosa Island
  • Marina Bay Sands

Cut-off Time for Same Day Delivery

On weekdays and Saturdays, the cut-off time for same delivery between 10am to 3pm is 10am, 1pm to 5pm is 1pm and the cut-off time for same day delivery between 5 to 10pm is 5pm. All payment must be made before the cut off time.

Unsuccessful Delivery

In the event where there is a failed/late delivery, The Bud Box will not be held responsible if:

  • the address provided is incorrect/inconsistent (eg: wrong postal code, missing unit number, etc),
  • the intended recipient is not present and/or unreachable,
  • there are restrictions to enter the building/security checks

For all re-deliveries, a re-delivery fee of $15 will be charged before the delivery to the new location.

Payment

We accept all major credit cards includng Visa, Masters and American Express via our online secure payment provider, Stripe, as well as through PayPal.

We accept Bank Transfer and Paynow/Paylah as well, do contact us for more information regarding this.

For transactions made with Bank Transfer or Paynow/Paylah, kindly screenshot a copy of the receipt and WhatsApp to +65 9622 9817.

All orders/re-delivery will only be processed once payment is made, we do not accept Cash on Delivery.

Refunds/Cancellation

All cancellation must be made at least 48 hours in advance. We reserve the right to reject any cancellation that is not made 48 hours in advance.

All refunds will be made in the same way as your payment method. E.g. if you paid through Stripe, we will refund via stripe, if you paid through bank transfer, we will refund via bank transfer.

A refund confirmation email with the proof of refund will be sent to you once the refund is processed.